Together yet Alone

Man is a social animal and isolation can drive them crazy. On the other hand, in today’s modern world, humans also measure happiness and personal satisfaction through achievements such as having a career, wealth and self-perception. In thriving to achieve these goals, we lose our social connections. And as the social fabric weakens, more and …

4 Steps to Handle Angry Customers

Handling angry customers tactfully is the key to long term customer loyalty. Whether the problem of the customer is resolved successfully or not, a valuable customer would still come back if you know exactly how to act and react to handle an angry customer and this is what I have learned from my personal experience …

normas técnicas de organización: Knowing bit about the ISO procedures

Today I attended a workshop on ISO 9001:2008 held by SGS. The worskshop aimed at what ISO is and how it can be implemented in any organization and how to conduct an internal audit. Had heard alot about auditing and the earnings involved but finally got to know what this all is actually about. First …